If you have considered purchasing furniture from Luxxella Outdoor Modern Patio Furniture, please DON'T! My parents made this mistake and today I want to share their story. Sadly, they aren't the only one's that have been scammed by this company. You can view their Facbook page to see how other's have been scammed as well.
Here's my parent's story:
April 21st 2015: Order placed - My parents ordered the Patio Set Bella 7 Pcs Wicker Furniture. They also ordered the winter cover. The total came to $1678.00. When the order was placed the order was due to ship in 6-10 days according to the website.
One Week Later: My mom received notification that her credit card (only ever used to purchase from Luxxella) had been compromised. The person using the card first used it on iTunes then made bigger purchases before the bank caught the suspicious activity.
Note: If you check out their Facebook page, you can find other customers complaining that their cards were also compromised!
Two Weeks After Order: After this should have already shipped (based on the information given by the site) my mom called to check on the order. She was told that the order wouldn't ship in 6-10 days as originally stated because they were "really busy and they get backed up during the summer". Instead it would be 2-4 weeks before the furniture would ship. She was then told that she was "half way there".
7 Weeks Today: After 7 weeks this furniture still has not shipped. There were reviews on the Facebook page that have now disappeared where customers shared how they ordered the furniture in the spring and didn't get it until the following winter.
This is ridiculous and I don't believe that businesses should be able to get away with treating customers like this. Not only do they not deliver the products and services the way they say they will, they are using a system that is causing credit cards to be compromised. Or they are using the cards themselves? Really not sure which at this point.
Luxxella Outdoor is based out of Los Angeles according to their website, so I plan to contact the local news stations to investigate this.
If you have had an experience like ours PLEASE SHARE YOUR STORY HERE!